How to cancel Comcast Xfinity

Return the equipment, and get a receipt for it. This is where Xfinity cancellations actually go wrong. Modems, routers and cable boxes stay Comcast's property, and unreturned equipment fees run to hundreds of dollars per device. Take it to an Xfinity Store or a UPS Store, which handles Comcast returns and gives you tracked proof, and keep that proof for a year. A charge appearing months later is easy to reverse with a receipt and nearly impossible without one.

Expect a retention conversation, then a better one. Calling to cancel routes you to someone whose job is to keep you, and the offer usually improves twice if you decline politely and repeat what you want. That is worth knowing whether or not you actually intend to leave, because the retention price is frequently the real price.

Your final bill covers the full billing period in most markets rather than stopping the day you cancel. Ask on the call whether yours is prorated, since it varies, and note the date service actually ends so you can line up a replacement without a gap.